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Do You Accept Returns or Exchanges?

We will accept returns with the exception of broken item(s) during shipment. Please do not return broken glass item(s).  Take a photo of the item(s) and Contact Us immediately and email the photos of the broken item(s) within 30 days from delivery.  If you are not satisfied with an item, just Contact Us to receive a Return Authorization.


Approved items are to be shipped prepaid within 30 days of receipt.  We do not accept C.O.D.'s.  Items must be packed carefully and received in mint condition and include a prior Return Authorization Number from us.  We will exchange the item or refund the purchase price minus a 20% restocking fee.  Original shipping fees cannot be refunded. Customer is responsible for return shipping charges.

​Sorry, but merchandise returned without authorization from (Glass Etching by Matisse) will be refused, and the carrier will charge you freight in both directions.  To obtain your Return Authorization Number, please email and/or phone your request for Return Authorization. 

Refused Shipments will incur a 20% restocking fee plus freight charges both ways.

Return Policy

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